Connect With Your Round-the-clock Monitoring Team
Any time your home alarm system in Baltimore goes off, your 24-hour monitoring professionals will instantly act. Their first move is to verify your alarm, and that includes getting in contact with you. The protocol they adhere to is dependent on the type of emergency. For example, when the emergency is of a medical nature, a single attempt will be made to contact you before first responders are sent out. If you have a burglary alarm - the most frequent type of event - a monitoring professional will adhere to these guidelines to contact you:
- An attempt will be made to communicate with you via the command hub. You will usually be asked for a passcode.
- If that attempt doesn’t result in a response, a call is made to your primary contact number.
- A second number or first emergency contact is called next.
- If there is still no answer, nearby police are deployed.
- Your monitoring specialists will follow up with you again after the proper authorities are notified.
If you're not able to communicate with monitoring agents, don’t fret. Help will still be dispatched even when you're unable to substantiate the emergency.
Prepare for any situation with a Vivint home alarm system in Baltimore
Get prepared for any emergency with a state-of-the-art home alarm system in Baltimore from Vivint. Contact (410) 231-7697 to start the customization of your home’s protection today.